{"id":6770,"date":"2020-03-11T08:00:58","date_gmt":"2020-03-11T08:00:58","guid":{"rendered":"http:\/\/cloud-ace.cf\/?post_type=event&#038;p=1014"},"modified":"2021-11-16T04:19:49","modified_gmt":"2021-11-16T04:19:49","slug":"20200611","status":"publish","type":"post","link":"https:\/\/event.cloud-ace.vn\/en\/20200611\/","title":{"rendered":"[Webinar] \u1ee8ng d\u1ee5ng c\u00f4ng ngh\u1ec7 trong tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"6770\" class=\"elementor elementor-6770\">\n\t\t\t\t\t\t<div class=\"elementor-inner\">\n\t\t\t\t<div class=\"elementor-section-wrap\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6cc8e36 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6cc8e36\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"aux-parallax-section elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-13cee5b2\" data-id=\"13cee5b2\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ebb712d elementor-widget elementor-widget-aux_image\" data-id=\"ebb712d\" data-element_type=\"widget\" data-widget_type=\"aux_image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<section class=\"widget-container aux-widget-image aux-alignnone aux-parent-au710eb6ea\" style=\"\" >\n    <div class=\"aux-media-hint-frame\">\n        <div class=\"aux-media-image\" >\n        \n            \n\n            \n            <img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"1080\" src=\"https:\/\/event.cloud-ace.vn\/wp-content\/uploads\/2020\/03\/20200611_seminar.png\" class=\"aux-attachment aux-featured-image aux-attachment-id-7951\" alt=\"20200611_seminar\" data-ratio=\"1.78\" data-original-w=\"1920\" \/>            \n                <\/div>\n    <\/div>\n\n<\/section><!-- widget-container -->\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4075d53f elementor-widget elementor-widget-text-editor\" data-id=\"4075d53f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\n\t\t\t\t<!-- wp:heading -->\n<h2><strong>T\u1ed5ng quan v\u1ec1 s\u1ef1 ki\u1ec7n:<\/strong><\/h2>\n<!-- \/wp:heading -->\n\n<!-- wp:heading {\"level\":3} -->\n<h3><strong>Overview<\/strong><\/h3>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng (Customer Experience \u2013 CX) l\u00e0 t\u1ed5ng h\u1ee3p c\u1ee7a tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng t\u1eeb A-Z v\u1edbi m\u1ed9t th\u01b0\u01a1ng hi\u1ec7u. \u0110\u00e2y kh\u00f4ng ph\u1ea3i l\u00e0 c\u1ea3m x\u00fac kh\u00e1ch h\u00e0ng trong m\u1ed9t kho\u1ea3ng kh\u1eafc th\u1eddi gian, m\u00e0 nh\u1eefng g\u00ec \u0111\u1ecdng l\u1ea1i sau t\u1ea5t c\u1ea3 nh\u1eefng l\u1ea7n kh\u00e1ch h\u00e0ng ti\u1ebfp x\u00fac v\u1edbi th\u01b0\u01a1ng hi\u1ec7u \u0111\u00f3 c\u00f3 th\u1ec3 qua website, social, email, call ho\u1eb7c tr\u1ef1c ti\u1ebfp v\u1edbi b\u1ea5t c\u1ee9 nh\u00e2n vi\u00ean n\u00e0o \u0111\u1ea1i di\u1ec7n cho th\u01b0\u01a1ng hi\u1ec7u.<br>V\u1edbi kinh nghi\u1ec7m 5 n\u0103m qu\u1ea3n l\u00ed chu\u1ed7i, Mr. Qu\u00e2n s\u1ebd \u0111em \u0111\u1ebfn cho c\u00e1c b\u1ea1n nh\u1eefng insight ch\u00e2n th\u1ef1c nh\u1ea5t c\u0169ng nh\u01b0 ph\u01b0\u01a1ng \u00e1n gi\u1ea3i quy\u1ebft c\u1ee7a anh trong m\u1ed7i ho\u00e0n c\u1ea3nh.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading {\"level\":3} -->\n<h3><strong>V\u1ec1 30shine<\/strong><\/h3>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Th\u00e0nh l\u1eadp th\u00e1ng 5\/2015, 30Shine t\u1ef1 h\u00e0o l\u00e0 chu\u1ed7i c\u1eaft t\u00f3c nam l\u1edbn nh\u1ea5t v\u00e0 duy nh\u1ea5t t\u1ea1i Vi\u1ec7t Nam, ti\u00ean phong trong vi\u1ec7c \u0111\u1ed5i m\u1edbi, bi\u1ebfn d\u1ecbch v\u1ee5 c\u1eaft t\u00f3c nam ki\u1ec3u c\u0169 th\u00e0nh tr\u1ea3i nghi\u1ec7m ch\u0103m s\u00f3c ngo\u1ea1i h\u00ecnh, gi\u00fap nam gi\u1edbi hi\u1ec7n \u0111\u1ea1i c\u00f3 ki\u1ec3u t\u00f3c \u0111\u1eb9p trai, l\u00e0n da kh\u1ecfe m\u1ea1nh v\u00e0 tinh th\u1ea7n th\u01b0 gi\u00e3n. T\u00ednh t\u1edbi h\u1ebft th\u00e1ng 6\/2019, 30Shine s\u1edf h\u1eefu 66 c\u1eeda h\u00e0ng tr\u00ean to\u00e0n qu\u1ed1c v\u1edbi quy m\u00f4 nh\u00e2n s\u1ef1 2300 ng\u01b0\u1eddi, t\u01b0\u01a1ng \u0111\u01b0\u01a1ng s\u1ee9c chi ph\u1ed1i c\u1ee7a 300 ti\u1ec7m t\u00f3c ki\u1ec3u c\u0169 tr\u00ean th\u1ecb tr\u01b0\u1eddng. Ch\u1ec9 ri\u00eang trong n\u0103m 2018, 30Shine ph\u1ee5c v\u1ee5 h\u01a1n 2 tri\u1ec7u l\u01b0\u1ee3t kh\u00e1ch h\u00e0ng v\u1edbi t\u1ec9 l\u1ec7 kh\u00e1ch quay l\u1ea1i g\u1ea7n 80%. Ch\u1ee9c n\u0103ng \u0111\u1eb7t l\u1ecbch qua \u1ee9ng d\u1ee5ng mobile c\u1ee7a 30Shine \u0111\u01b0\u1ee3c \u0111\u00e1nh gi\u00e1 cao b\u1edfi s\u1ef1 ti\u00ean phong v\u00e0 t\u00ednh h\u1eefu d\u1ee5ng. S\u1ed1 l\u01b0\u1ee3t s\u1eed d\u1ee5ng app h\u00e0ng th\u00e1ng \u0111\u1ebfn nay \u0111\u00e3 ch\u1ea1m t\u1edbi 170.000, lu\u00f4n trong top free app c\u1ee7a ch\u1ee3 \u1ee9ng d\u1ee5ng iOS, Android. M\u1ee5c ti\u00eau 2019, 30Shine m\u1edf r\u1ed9ng t\u1edbi 100 c\u1eeda h\u00e0ng t\u1ea1i Vi\u1ec7t Nam v\u00e0 ti\u1ebfn sang th\u1ecb tr\u01b0\u1eddng Qu\u1ed1c t\u1ebf.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading -->\n<h2><strong>V\u1ec1 Cloud Ace:<\/strong><\/h2>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Cloud Ace l\u00e0 Google Cloud Platform Premier Partner h\u00e0ng \u0111\u1ea7u t\u1ea1i Vi\u1ec7t Nam. Ch\u00fang t\u00f4i cung c\u1ea5p d\u1ecbch v\u1ee5 h\u1ed7 tr\u1ee3 tr\u1ecdn g\u00f3i (One Stop Service) bao g\u1ed3m thi\u1ebft k\u1ebf, c\u00e0i \u0111\u1eb7t cho \u0111\u1ebfn v\u1eadn h\u00e0nh, b\u1ea3o tr\u00ec v\u00e0 \u0111\u00e0o t\u1ea1o t\u1ea5t c\u1ea3 c\u00e1c m\u1ea3ng li\u00ean quan \u0111\u1ebfn n\u1ec1n t\u1ea3ng Google Cloud Platform.<\/p>\n<!-- \/wp:paragraph -->\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>T\u1ed5ng quan v\u1ec1 s\u1ef1 ki\u1ec7n: Overview Tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng (Customer Experience \u2013 CX) l\u00e0 t\u1ed5ng h\u1ee3p c\u1ee7a tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng t\u1eeb A-Z v\u1edbi m\u1ed9t th\u01b0\u01a1ng hi\u1ec7u. \u0110\u00e2y kh\u00f4ng ph\u1ea3i l\u00e0 c\u1ea3m x\u00fac kh\u00e1ch h\u00e0ng trong m\u1ed9t kho\u1ea3ng kh\u1eafc th\u1eddi gian, m\u00e0 nh\u1eefng g\u00ec \u0111\u1ecdng l\u1ea1i sau t\u1ea5t c\u1ea3 nh\u1eefng l\u1ea7n kh\u00e1ch h\u00e0ng [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":7951,"comment_status":"open","ping_status":"closed","sticky":false,"template":"elementor_header_footer","format":"standard","meta":{"footnotes":""},"categories":[49],"tags":[],"class_list":["post-6770","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-done"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - 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